The sales team outsourcing and the Seven Stages of Sourcing are designed to assist buyers in determining their business needs and better managing the sourcing process. Due to inexperience, a lack of industry expertise or research, or poor preparation, buyers frequently struggle with selecting suppliers for training services. When it comes to fixing and managing suppliers, there’s a lot at stake; if done incorrectly, buyers might lose a lot of money or end up with a supplier that isn’t a good fit for their project. This methodology enables purchasers to avoid these risks by following an organized path. Each stage consists of specific processes that can be simplified or elaborated based on the sourcing agreement’s complexity.
List of steps involved in sales outsourcing
- Assessment, proposal, due diligence, contracting, transition, governance, and transfer are the seven stages of Business Process Outsourcing (BPO). The seven stages are shown below in chronological sequence. The buying business undertakes a detailed assessment of its sourcing needs during the first stage of outsourcing. This stage is frequently the most demanding because it entails creating a project strategy, defining a leadership team, and restructuring training resources.
- Once a corporation decides to outsource training services, it must determine which vendors have the capabilities to meet its requirements best. The organization will develop and send at least one of the following documents to the external market to obtain information from suppliers: Request for Information (RFI), Request for Proposal (RFP), or Request for Quotes (RFQ).
- This is gathering and evaluating information about each others’ capabilities to form a solid and structured relationship.
- This stage occurs once both parties are prepared to formalize their business relationship through a written agreement. The companies will negotiate the terms of their relationship and then sign a contract, which is typically a Master Services Agreement (MSA) or a Service Level Agreement (SLA).
- The two companies will begin shifting resources and duties from the buyer to the supplier after signing the contract.
- This stage is usually the longest because it entails managing the business and maintaining a working relationship during the contract’s length.
- Repatriation is the final stage of outsourcing, and it entails returning resources and obligations to the originating companies.
Final thoughts
Outsourced telemarketing has the advantage of assessing objectives and return on investment (ROI) from the start. Outsourcing your telemarketing services will verify your conversion rate from scheduled appointments to completed sales. It will also confirm the expected ROI from these converted leads. These factors must be considered in a telemarketing campaign to ensure that it generates more revenue.
Direct supervision may be complex because a third-party organization will manage your telemarketing operations. Choosing an outsourcing partner with the necessary skills and certifications becomes critical in this situation. It’s fantastic to have a professional telemarketing company that provides transparency through technology and stats. The primary priority should be linguistic proficiency. It is critical to ensure that the language proficiency matches the target demographic, especially for that campaign. If telemarketers lack command of the language and communication skills, they will almost certainly miscommunication with customers, miss out on sales, and harm the brand’s reputation.