The concept of SMS or short message service started in 1984. But the first text message was only sent in 1992 from Neil Papworth. Since then, text messaging has played an integral role in people’s day-to-day communication. And as time progressed, more messaging services were developed. Today, almost every individual has an account on Messenger, Telegram, WhatsApp, or other similar applications.
The expansion of these messaging applications has further increased during the advent of the COVID-19 pandemic. Because of the highly contagious nature of the virus, companies were forced to close down to limit interpersonal contact. As soon as the government and health sector controlled the situation, businesses were allowed to continue their operations but only on a limited scale. Due to this, businesses had to find ways to resume their functions, and one way to do it is by adapting messaging from social networking sites and texts.
Given this, people must be reminded of texting etiquette, especially for businesses, as laws will require them to have Verizon message archiving.
The Verizon archiving is designed to ensure that companies will comply with the public record laws and the regulations of the Freedom of Information Act (FOIA), Financial Industry Regulatory Authority (FINRA), and Securities and Exchange Commission (SEC). With this in mind, business owners and employees should keep professional decorum.
One way to ensure this is by abiding by the texting etiquette rules, such as acknowledging a message immediately. While it is understandable that you might receive notifications about work outside your working hours, the texting etiquette states that you must recognize a message as soon as you receive it. You do not necessarily need to attend to the matter at hand. Sending a short note acknowledging that you have received their message and will address it during business hours or once you have time will suffice.
Contrarily, suppose you are the sender; texting etiquette concludes that you should never send a message too early or too late. Respecting the receiver’s personal time should be considered before you send a text or chat. Moreover, you must remember to never send many attachments at once, review your texts before sending, and double-check your recipient.
These are just a few of the texting etiquette you should keep in mind, especially in a business setting. If you want to know more about them, you can read this infographic created by Telemessage.